Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center integrated into your Website Control Panel offers a selection of help articles and frequently asked questions. Aimed towards solving any common issue that you may encounter, they are contributed by our support team of proficient techs.

  • Top quality support service

  • Video Tutorials

  • We have prepared a collection of how–to video tutorials that visually display how you can troubleshoot a common problem connected to your Linux shared hosting account. You’ll find the video clips in the Help Center.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer support service and come with a one–hour support ticket response guarantee. Our skilled technicians will be online night and day and will resolve any problem that you could possibly come across within less than one hour after the tech support ticket submission. In the majority of instances, an answer will be given to you in less than 20 minutes.