Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We offer a 60 min response warranty for each trouble ticket or e–mail that you submit to the technical support staff. We’ll rapidly reply to all common queries and forward the issue to our server admins in case further assistance is required. If you take advantage of our Admin Services package, we’ll perform any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Topflight Support Service

  • Should you need assistance while using the Website Control Panel or with any of the applications that we’ve pre–installed on the server for you, you can contact our client support team at any moment via the ticketing system. Furthermore, in case you need help managing your dedicated server, you can make use of our Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Website Control Panel is pre–installed for each Linux dedicated hosting server. Among its functions is a very time and effort–saving integrated knowledgebase that will walk you step by step on everything that you can do. Most educational articles also video versions which demonstrate all the actions that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Website Control Panel section.