The customer support that you will receive from your shared hosting provider is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with an active account. Prompt and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real website hosting provider not from a reseller. If you buy a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is very likely that you will wait for a few days to have a reply to your question, which means that your websites may remain offline for quite some time. However, a provider which provides numerous options for communication and has a technical support staff that is available all the time will assist you to right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Shared Hosting

Our Linux shared hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our web hosting solutions well before you make a purchase or you're an existing customer and you have any question or a problem, you're able to contact us any time, which includes holidays and weekends. We have many channels to contact us - several telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles which require longer time to analyze and resolve. Unlike many other web hosting service providers, our trouble tickets have a warranted max response time of just 1 hour, which means that regardless of what the problem is, it'll be resolved in a timely manner and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All semi-dedicated hosting that we provide come with 24/7 customer and technical support, which means that regardless of what problem you experience, you can get in touch with us and we will assist you without delay. Our guaranteed response time for every email message or trouble ticket that you open through your Hepsia website hosting Control Panel is just one hour; the actual reply time hardly ever is more than 20 min. We also have phone support with multiple local numbers worldwide and a live chat, so that you can get in touch with us and receive additional info about our services even if you do not have an account yet. We are able to help you with any kind of question or a problem you have - payment methods, package specifications, email configuration, hosting account settings, etcetera. If you use our services, you will not ever experience a situation where you have to wait for a day or two to get an issue solved like you will have to do with lots of other service providers.

24/7 Customer Support in VPS Hosting

Every single virtual private server plan that we offer comes with 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to contact us anytime, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with several local numbers around the globe, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it'll be much easier to monitor what's going on. The maximum guaranteed reply time for all the e-mail messages and tickets is 60 minutes, yet it hardly ever takes that long to get assistance. When you obtain the Managed Services upgrade that we provide, our admins can also help you with any third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max answer time guarantee, you will enjoy timely support when you purchase a dedicated server through our company. Our customer and tech support teams are available 24/7/365, so if you open a support ticket via your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the better option when the issue in question needs longer time to be solved or if it should be given to our admins, since it's far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to call us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.