There are a number of ways to touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you choose is a support ticket system. It’s the least complicated medium of communication for several reasons. In the event that no client service team member is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably be received. In addition, you can copy and paste large bits of information without the need to worry about typographical errors, and if a given problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in one place, so each party can always see the comments left by the other one. The downside of using tickets to contact your web hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you’ll need to use at least two different admin dashboards and this number could rise in case you want to manage several domains. Besides, many web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared hosting is not separate from the web hosting account. It’s an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it at any specific time with just a few clicks of the mouse, without needing to leave your hosting account. The ticketing system offers a quick-search box, which will help you trace any support ticket that you’ve posted in the past, if you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to fix a particular issue even before you open a ticket. The ticket response time is no more than 60 minutes, which implies that you can receive swift assistance at any given time and in case our client service team recommends that you do something within your hosting account, you can do it momentarily without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is built into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting, which goes to say that you will not need some other support platform to contact our customer care team – you can do it on the spot in the event that you experience a problem. Opening a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. Using our smart search option, you can swiftly find any ticket that you’ve submitted in the past. You can submit a ticket at any time since our customer service team representatives are at your disposal 7 days a week and answer in no more than one hour, although it seldom takes this much to get help. With the Hepsia Control Panel, you will have everything in one location and you can forget about needing to go through two or more platforms to troubleshoot a simple issue.