Should you ever experience a problem with your site and be incapable of taking care of it on your own, ask the web hosting provider’s help desk support team to help you get the site back online. A prompt solution would be the best-case scenario, but lots of companies reply within twenty four hours and even more, all the more so if you are dealing with a reseller. Even if your problem can be resolved easily, your site may not work correctly or it may not be accessible whatsoever for a long stretch of time, so you may lose prospective clients as it is highly unlikely that anybody will be dying to revisit a site that’s inoperational. That said, you ought to make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a timely manner. If an app update doesn’t proceed smoothly or you delete something by chance, for instance, the website must be restored quickly so as to avoid elongated unavailability.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting offer a sixty-minute response time guarantee, which goes to say that irrespective of what query or obstacle you may have, we will always be there to lend a helping hand. In reality, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our client care team members will be at your disposal 24x7, even on weekends and official holidays, which goes to say that you will get swift assistance at any time. We understand precisely how precious time can be, so by the time we respond to your email or ticket, we’ll have probed into the issue and, if we haven’t discovered a solution, we’ll supply you with more details on what you have to do on your end – if the situation requires this. With our support service, you can be certain that there will be somebody to lend you a helping hand instantly, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we understand precisely how important it is to get quick support, we guarantee that you won’t ever have to wait for more than 60 minutes to get a response to any trouble ticket that you submit through your semi-dedicated server Control Panel. In reality, you will seldom need to wait for more than twenty to thirty minutes and this applies to any inquiry no matter what its nature is – billing, general or technical. Furthermore, our tech and customer support staff is on duty 24x7, which suggests that even if you open a ticket during public holidays, you will invariably receive a lightning-fast response, which will include the answer to a query, the solution to an obstacle or the information needed to solve an issue yourself – if there is something that you need to do on your end. With us, you’ll never need to spend a whole day awaiting an answer like you would with plenty of other providers.